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Troubleshooting

Troubleshooting

Troubleshooting common problems
  • I receive the error “Sorry there appears to be a problem. This publication is not registered on this domain”. I have added my domain but I am still receiving the error?

    not registered to be used on this domain It may be the case that you have added the http version...
  • When I try to build my magazine I receive a message to enter a library path location?

    You will get prompted with the message to enter your library path location if you do not have upload checked...
  • When I try to access the software I receive the error “There is an issue with the network settings blocking the software from authenticating this account”

    Can we please get you to check if you are you are behind a firewall or going through a network...
  • I am getting a Mac activation error 3001

    This error can be received if communication with our server is being blocked by a firewall or other network setting....
  • Why are my project files so big?

    In version 9 of our software we have introduced a new solution that allows our customers to create mobile-centric digital...
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