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Troubleshooting

Troubleshooting

Troubleshooting common problems
  • Why does Live Tiles add a blank page to my flipbook?

    A blank page is added on to the end of your flipbook if the publication has an odd number of...
  • I am getting a ‘templates.xml’ error on my Mac

    When you install the software on a Mac, please do not launch the app from the mounted installer. You must...
  • I get an error – “Offline” is damaged and can’t be opened, when I try to open my offline file on Mac

    A reason for this could be that your offline.app file is not digitally signed and MacOS requires that all .app files...
  • The videos I add are not playing

    There are a few common problems that cause video not to play. These are the most common causes of video...
  • Live Tiles can’t be opened because the identity of the developer cannot be confirmed.

    This is due to current security preferences in MacOS. Please navigate to your Security & Privacy settings by clicking the...
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