My magazine is getting stuck at 44%. Why is this?
Some causes might be: Adding your PDF from either network location or a remote drive. PDF files must be stored...
Troubleshooting
Troubleshooting common problems
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I am receiving the error – Failed to initialize conversion plug-in
This message can be received if you have not allowed the conversion server to startup before attempting to create a... -
My Intro image is not displaying on mobile devices
The intro image will only be visible on Desktop and Tablet devices. The reason for this is due to the... -
My magazine title shows within the App, but not the thumbnail image. Why is this?
To resolve this problem, launch the software and click on Portal > Manage Issues. A popup window will appear. Click... -
My upload is stuck in the queue. What do I do?
Navigate to the Queue Manager from your system tray as seen in the image below. Right click on Live Tiles HotFolder and...